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\nThis page is about the money: when Loud Mesh refunds you, how much comes back, where it goes and how quickly. It does not repeat how to pack a parcel or request a label; that process lives on our Returns & Exchanges Policy. If you are the organiser who paid for the whole crew on one card, this page is especially for you, because a group order can come back in pieces and you will want to know exactly what each piece is worth.
\nThere are three ways money comes back from Loud Mesh. Each has its own trigger and its own clock.
\nAny item can be returned within 60 days of delivery, for any reason. Once the returned item reaches us, the refund for it is issued within 7 days. It does not matter whether the reason was a size, a change of heart about the volume, a crew member who dropped out, or a print fault. The clock starts when the parcel arrives back with us.
\nIf you cancel an order within 24 hours of placing it, the refund for the cancelled order is issued within 7 days. Nothing needs to be sent back, because nothing has been made yet. The steps are on our Cancel or Change an Order page.
\nIf we ever have to cancel an order ourselves, we email you to explain and refund what you paid for the cancelled items. If that happens to your order and you have questions about it, email us and we will help.
\nBecause shipping is free to every country we serve and the return label is free too, the arithmetic is simple. You get back what you paid for the item.
\n| Situation | \nItem price | \nSize add-on or trip line | \nShipping | \nReturn label | \n
|---|---|---|---|---|
| Change of mind, size or volume | \nRefunded in full | \nRefunded with the item | \nWas free, nothing to refund | \nFree, not deducted | \n
| Damaged, print fault or wrong item | \nRefunded in full | \nRefunded with the item | \nWas free, nothing to refund | \nFree, not deducted | \n
| Name & Number jersey returned | \nRefunded in full | \nTrip line refunded if you paid for it | \nWas free, nothing to refund | \nFree, not deducted | \n
| Order cancelled within 24 hours | \nRefunded in full | \nRefunded | \nWas free, nothing to refund | \nNot needed | \n
Two things can make one jersey cost more than the listed price: a size add-on (+$2 for 2XL and 3XL, +$4 for 4XL and 5XL) and the optional front trip line on a Name & Number jersey (+$4, charged only when the field is filled). Both are part of what you paid for that item, so both come back when that item is refunded. There is no restocking fee and no processing fee taken off a refund.
\nHere is a typical case. A best man orders nine Confetti Static baseball jerseys at $49.99 each for a bach trip: the groom at Max, two friends at Low and the rest at Mid. One person never sent a size, so the best man guessed. The jerseys arrive. Seven fit, the guessed one is too small, and one friend has to drop out of the trip.
\nEach returned item is refunded on its own, so you can return one jersey from an order of twenty and get exactly that jersey’s price back. If returns from the same order arrive at different times, each is refunded within 7 days of its own arrival.
\nBy default, a refund goes back to the payment method used for the order. Once we issue it, the time it takes to appear on your statement depends on your bank or payment provider. If you cannot see it after a reasonable wait, email us with your order number and we will confirm the details of the refund we issued.
\nYou can choose store credit instead. Tell us when you request the return. Store credit from Loud Mesh never expires, which is handy for crews: the bachelorette weekend this spring becomes the milestone birthday next year, and the credit is still there. Store credit is in US dollars, the same currency as every price on the site.
\nIf one person paid for a whole crew, a refund to the original payment method goes back to that person, even if the jersey belonged to someone else in the group. How the organiser settles up with the crew is up to the group chat. If the organiser would rather keep the value as store credit for the next trip, that works too.
\nFor a gift, the refund follows the payment: it goes back to the person who paid, unless they ask us for store credit instead.
\n| Step | \nWho acts | \nTiming | \n
|---|---|---|
| You email us asking to return an item | \nYou | \nWithin 60 days of delivery | \n
| We reply with your free return label | \nLoud Mesh | \nWithin 24 hours on business days | \n
| You send the item back | \nYou | \nAs soon as you can after you receive the label | \n
| We issue your refund | \nLoud Mesh | \nWithin 7 days of the return reaching us | \n
| The refund appears on your statement | \nYour bank or payment provider | \nDepends on your provider | \n
For a cancellation made within 24 hours of ordering, the first three rows do not apply: the refund is issued within 7 days of the cancellation.
\nName & Number jerseys are printed exactly as typed, and we do not send a proof before production. Even so, they are refunded on the same terms as every other item: return within 60 days of delivery, refund within 7 days of the return reaching us. Think of a 40th birthday crew who all ordered Checker Wave Name & Number jerseys with 40 on the back, and one guest who could not make it. That jersey can come back and its price, plus the trip line if they added one, is refunded.
\nIf you need a corrected or different jersey, that is a new order and is charged as one. If the jersey we sent does not match the text on your order, that is a print fault on our side; email us with photos and we will sort it out.
\nFor parcels to Canada, Australia and New Zealand, import duties, taxes or customs fees depend on the destination country and are not charged by Loud Mesh. Because we do not collect them, they are not part of a Loud Mesh refund. If you paid such charges and want to ask about getting them back, the customs authority or the service that collected them is the place to ask. If you are unsure what applies to your case, email us and we will help with any order information you need.
\nIf you see a charge you do not recognise, a refund that seems to be missing, or an amount that does not match your order, email support@loudmesh.shop first with your order number and what you see on your statement. Most of these questions are answered quickly once we can look at the order. Writing to us does not limit any rights you have with your bank or payment provider.
\nPlease never send card numbers or security codes by email. We never need them to refund you. More about how payments work is on our Payment Methods page.
\nBoth options are worth the same amount. The difference is what you plan to do next.
\nIt is easiest for everyone if you decide before the return reaches us, so the refund goes the right way the first time.
\nIf the order is less than 24 hours old, cancel it and the refund is issued within 7 days. If the jerseys have already arrived, every item can be returned within 60 days of delivery with a free label, and each one is refunded within 7 days of reaching us. A cancelled trip is a perfectly good reason, and you do not need to explain it.
\nRefunds for returned items are issued once the return reaches us. If your situation is unusual, for example an item that arrived with a print fault, email us with photos and we will tell you what happens in your case.
\nWithin 24 hours of ordering, you can ask to cancel some items and keep the rest. The cancelled items are refunded within 7 days and the remaining items carry on into production.
\nThe share paid with store credit comes back as store credit, and the share paid another way goes back to that method, unless you ask us for all of it as store credit. If you would like it handled differently, email us and we will help.
\nThe 60-day window from delivery is the period our return and refund terms cover. If you are just past it and something has gone wrong with an item, email us anyway, explain what happened, and we will look at it with you.
\nEmail us with the email address the credit was issued to and we will confirm the balance.
\nEmail support@loudmesh.shop or submit a ticket with your order number, the items involved and whether you would like your original payment method or store credit. We reply within 24 hours on business days. Related pages: Returns & Exchanges for the return process, Shipping & Delivery for timing on a replacement order, and our FAQs.
\nLoud Mesh, 20233 Bitter Root Drive, Porter, TX 77365, US.
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