Cancel or Change an Order
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You hit the order button, the group chat lights up, and then someone says “wait, I am actually an XL”. It happens on nearly every crew order. Loud Mesh gives you a clear window to fix it: 24 hours from the moment you place your order to cancel it, or to change the name and number text, a size, a volume or the shipping address. This page explains what you can change, how to ask, what happens when the window closes and how a cancellation is refunded.
Changes and cancellations at a glance
- The window: 24 hours from placing your order.
- What you can change in that window: Name & Number text, size, volume (Low, Mid or Max) and the shipping address.
- Cancelling: also possible within 24 hours, for the whole order or for some of the items.
- Refund for a cancelled order: issued within 7 days.
- How to ask: email support@loudmesh.shop with your order number.
- After 24 hours: the order is being made. Every item can still be returned within 60 days of delivery with a free return label.
1. Why the window is 24 hours
Every Loud Mesh item is printed after it is ordered, and production takes 1-3 business days. Once your jerseys are on the printer, the name on the back and the size of the blank are fixed. The 24-hour window is the time we can hold your order steady so you can catch mistakes before anything is made.
The clock starts at the time shown on your order confirmation email. Twenty-four hours means twenty-four hours, including nights and weekends, so an order placed at 9 p.m. on a Friday can be changed until 9 p.m. on Saturday. Your request counts as on time when your email reaches us inside the window, even if our reply comes later.
2. What you can change, and what each change means
| Change | Example | What to send us |
|---|---|---|
| Name & Number text | A misspelt nickname, a wrong number, a trip line to add or remove | The jersey it applies to and the exact new text, letter by letter |
| Size | M to L, XL to 2XL, any size from S to 5XL | The item, the current size and the new size |
| Volume | Max to Mid, Low to Mid, Mid to Max | The item, the current volume and the new volume |
| Shipping address | A missing unit number, a move, a different delivery address | The full corrected address, including postal or ZIP code |
| Cancel | The trip is off, or one person dropped out | The whole order, or the items to cancel |
When a change affects the price
Some changes move the price a little. Moving from XL to 2XL or 3XL adds $2, and moving to 4XL or 5XL adds $4. Adding a front trip line to a Name & Number jersey adds $4, and removing one takes it off. Changing the volume does not change the price. If your change costs more, we tell you the difference and how to pay it before we make it. If it costs less, we refund the difference.
Things outside this list
Want to swap a tank jersey for a baseball jersey, or add three more people to the order? The quickest route is usually to cancel the item you do not want within the window and place a new order for what you do. A new order ships free, with no minimum. If that does not suit your situation, email us and we will help.
3. How to ask for a change or cancellation
- Email support@loudmesh.shop or submit a ticket as soon as you spot the problem. Put “Change” or “Cancel” and your order number in the subject.
- Write from the email you used at checkout, or include it in the message, so we can match you to the order.
- Be exact. Name the item, say what it is now and what it should be. For Name & Number text, type the new text in capital letters and spell it out if it is unusual.
- Wait for our confirmation. We reply within 24 hours on business days and confirm what we changed. The confirmation email is your record.
If several people in the crew have changes, please collect them and send one email for the order. A single list is far easier to get right than six separate messages, and it keeps the organiser in charge of the roster.
4. Fixing Name & Number text before it prints
We print exactly what is typed in the name, number and trip line fields, and we do not send a proof before production. That makes the 24-hour window the most important part of a Name & Number order.
Here is how it works in practice. A maid of honour orders jerseys for the bachelorette weekend and types “PRIYAH” on the back of the bride’s jersey instead of “PRIYA”. Three hours later she notices it in her confirmation email. She is well within the window, so she emails us with the order number, says which jersey it is, and writes the correct name. We confirm the change, and the jersey is printed with PRIYA on the back.
A quick check before you order
- Read every name aloud from the live preview on the product photo. Typos hide in names you read every day.
- Check the number is what the person asked for, from 0 to 99.
- Remember the name field takes up to 12 characters and the trip line up to 16. Shorten nicknames rather than cramming.
- Check the lettering style, Block or Rounded, is the same across the crew if you want the backs to match.
- Re-read your confirmation email as soon as it arrives. It is the last good moment to catch a mistake.
What a clear change email looks like
The fastest requests are short and specific. A good one includes:
- the subject line “Change” plus your order number;
- the product name, for example the Checker Wave Name & Number jersey;
- which jersey, identified by the name currently on the back or by its size and volume;
- what it says now and what it should say, typed in capital letters;
- nothing else in the same email, so the change cannot be misread.
5. Getting the roster right first time
Most change requests come from a roster that was not quite finished. The roster is the organiser’s list of name, number, size and volume for every person on the trip. A few habits from organisers who never need this page:
- Set a roster deadline in the group chat 2 business days before you plan to order. Our Shipping & Delivery page explains why the order itself should go in at least 17 business days before you leave.
- Ask for sizes in writing, not from memory. “Probably an L” is a change request waiting to happen. Point people to the Size Guide so they can measure a shirt they own.
- Agree the volumes. Decide who goes Max and who stays Low before the order, not after. Each volume has its own photo on the product page to settle debates.
- Chase the last reply. If one person still has not answered, order everyone else and add theirs in a separate order later, rather than guessing.
6. When the 24 hours have passed
After the window closes, your order is in production. We cannot promise to change or cancel it once that has started. Email us anyway if something is wrong, and we will tell you straight away what is still possible for your order.
If the order has gone ahead, you are still covered. Every Loud Mesh item, including Name & Number jerseys, can be returned within 60 days of delivery for any reason, and we send a free return label. That means:
- Wrong size? Return it and order the right one.
- Volume not right? Return it and order the other volume.
- Typo on the back? Return it and order the jersey again with the text corrected.
- Trip called off? Return the items and get your money back.
The steps are on our Returns & Exchanges Policy page. If the trip date is close, place any new order straight away rather than waiting for the return to arrive.
Address changes after the window
If you realise the address is wrong after 24 hours, email us immediately. We will help as far as we can, but once a parcel is on its way we cannot promise it can be redirected.
7. How a cancelled order is refunded
When you cancel within 24 hours, the refund for the cancelled order is issued within 7 days. It goes back to your original payment method, or to store credit if you prefer; Loud Mesh store credit never expires. If you cancel only some items, those items are refunded within 7 days and the rest of the order carries on.
Shipping on Loud Mesh orders is free, so there is no shipping charge to refund or to lose. How long a refund takes to appear on your statement after we issue it depends on your bank or payment provider. For everything else about refunds, see our Refund Policy.
| What you cancel | When | Refund |
|---|---|---|
| The whole order | Within 24 hours of ordering | Full amount, issued within 7 days |
| Some items in the order | Within 24 hours of ordering | Those items, issued within 7 days |
| Anything, after 24 hours | Once production has started | Return the items within 60 days of delivery instead |
8. If Loud Mesh cancels an order
Very occasionally we may not be able to complete an order, for example if a payment cannot be completed or an address cannot be delivered to in the countries we serve. If that happens, we email you to explain, and anything you paid for the cancelled items is refunded. If you have questions about why an order was cancelled, email us and we will help.
9. Scenarios we see often
The 5XL that should have been a 4XL
A family reunion organiser orders fifteen Balloon Pop tank jerseys, grandparents at Low and cousins at Max, including one 5XL. The next morning, the uncle in question measures a favourite shirt and decides 4XL is right. It is inside 24 hours, so the organiser emails the change. The size goes down a step within the same $4 add-on band, so the price stays the same.
The friend who finally sent a size
A best man ordered with a guess for one friend. Twenty hours later the friend replies with a real size. One email, with the item and the new size, fixes it before printing.
A beacon who wants to turn it down
A festival crew of six ordered two jerseys at Max as the beacons and four at Mid, plus a Spot-Your-Crew Flag. Overnight, one of the beacons decides Mid is more their speed. Volume changes are inside the window and do not change the price, so one email moves that jersey to Mid. The flag stays as it is: it is printed at Max only.
The lake house moved
A crew books a different lake house the day after ordering and the organiser wants the parcel at her own home instead of a friend’s. Address changes are part of the window, so she sends the full new address, including the unit number, and we confirm it before the parcel is made.
Two orders by accident
If you placed the same order twice, email us within 24 hours of the second order and ask us to cancel the duplicate. It is refunded within 7 days.
10. Contact us about an order you just placed
Email support@loudmesh.shop with your order number and exactly what needs to change. We reply within 24 hours on business days. You can check your order on the Order Tracking page or in My Account, and our FAQs answer the most common questions from organisers.