FAQs

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These are the questions organisers and crews ask us most, from “how loud is Max, really?” to “the trip is in three weeks, are we fine?”. Every answer uses the same numbers as our policy pages and links to the full page if you want the detail. If your question is not here, email support@loudmesh.shop and we will reply within 24 hours on business days.

The volume dial

What do Low, Mid and Max actually mean?

They are three printed versions of the same design, mapped onto a dial from 1 to 10. Low covers dial 1–3: a small, sparse pattern in two close tones. Mid covers 4–7: a medium pattern in two contrasting colours. Max covers 8–10: a big, dense pattern in four bright colours. The motif and colour story stay related, so a crew in mixed volumes still looks like one group. Each volume has its own photo on the product page, so you see exactly what you are picking.

Can people in the same crew pick different volumes?

Yes, and that is the whole point. Each jersey in your cart carries its own volume. A golf foursome, for example, could take the Loud Argyle Golf Polo at four different settings across Low, Mid and Max, and still look like they came together. Browse prints by trip in the shop.

Is there a dial setting between the three volumes, such as a 5 or a 9?

No. The dial numbers describe the range each printed volume covers; you choose Low, Mid or Max on the product page. If you cannot decide between two, look at both volume photos side by side, then think about where the jersey will be worn after the trip. Plenty of people pick one notch quieter than their first instinct so they will wear it again. A good group-chat poll is simply: who is Low, who is Mid, who is Max? Most crews settle it in one round, and the guest of honour usually gets the final say on their own jersey.

Why is the Spot-Your-Crew Flag only available at Max?

A flag exists so the crew can find each other from far away, in a field, on a beach or at a busy gate. A quiet flag would not do that job, so it is printed at Max only. It has no size options and it does not come with a pole.

Crew orders and rosters

Is there a minimum order for a group?

No. You can order one jersey or twenty. The price per piece is the same either way, so there is no reason to wait until everyone has committed before the first people order, as long as you keep the timing in mind.

How do I put a whole crew into one order?

Everything goes into one cart with one shipping address. Add each jersey separately with its own size, its own volume and, for Name & Number styles, its own name, number and lettering. Before you start, collect a roster from the group chat with four columns: name, number, size and volume. Then add one line per person and check the cart against the roster before you pay. Reading the cart back to the group chat as a screenshot is a quick way to let everyone confirm their own line before checkout, because after the 24-hour change window the order goes ahead exactly as placed.

Can I ship different jerseys to different addresses in one order?

No. Each order has one shipping address. If part of the crew lives far away, you can place a second order to their address. Shipping is free to the US, Canada, Australia and New Zealand, so a second parcel does not cost the crew more in postage. See Shipping & Delivery.

One person still has not sent their size. Should I guess?

We would wait if the calendar allows it. A guessed size often turns into a return, which costs the crew time. Our planning rule is to lock the roster 2 business days before your order date, so give the group chat a clear deadline for sizes. If you must place the order without one person, you can always place their jersey as a separate order once they answer.

Can someone join the crew after I have ordered?

Yes, as a new order. Within 24 hours of placing your first order you can still make changes to it, but adding new items is simplest as a separate order. That order is made and shipped on its own timeline, so check it against the trip date.

Can the crew mix tanks, jerseys, trunks and hats in one order?

Yes. Product types and volumes can be mixed freely in one cart. On a lake-house weekend, one person might take the Palm Fader tank at Mid for the deck and the Palm Fader swim trunks at Low for the water, while someone else adds a bucket hat. Keep the same print family and the crew still reads as one group in the photos. Browse Lake & Beach for that kind of weekend.

Name & Number jerseys

What can I put on a Name & Number jersey?

A name on the back of up to 12 characters, a number from 0 to 99, and a choice of Block or Rounded lettering. There is also an optional front trip line of up to 16 characters, which adds $4 only when you fill it in. The trip line is a nice place for a short phrase the whole crew shares, such as a place name or a date, while the backs stay personal. A live preview on the product photo updates while you type. See all three styles in Name & Number.

Will you send me a preview to approve before printing?

No. We print exactly what is typed in the fields. The live preview on the product page is your chance to check spacing and spelling, so read each name out loud before you add it to the cart, especially nicknames with unusual spellings.

I made a typo in a name. Can I fix it?

Yes, if you tell us within 24 hours of placing the order. Email us with the subject “Order change”, your order number, the line affected and the corrected text written out exactly. Name and number text, size, volume and address can all be changed in that window. Details are on Cancel or Change an Order.

Can every jersey in the crew have the same number?

Yes. The number is chosen per jersey, so a 40th birthday crew can put 40 on every Checker Wave Name & Number jersey and give each person their own nickname on the back. Nothing stops two people from sharing a name either, if that is the joke.

Sizes and fit

Which sizes do you offer?

Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 2XL and 3XL add $2, and 4XL and 5XL add $4. The bucket hat is one size and the flag has no size. A family reunion that needs one 5XL in the same Balloon Pop tank as everyone else can have it.

How do I choose a size if there is no size chart with numbers?

Take a shirt you already own that fits the way you like, lay it flat and measure it across the chest and from the top of the shoulder to the hem. Compare those to how you like your jerseys to sit: closer or loose over a layer. Our Size Guide walks you through it step by step.

I am between two sizes. Which one should I pick?

Think about how you will wear it. If you plan to layer it or want a relaxed look on a hot weekend, the larger size is usually the easier choice. If the whole crew is unsure, order one sample jersey first and let people try it. And remember that returns are free for 60 days from delivery if the size is wrong.

Shipping and trip deadlines

How long does it take to get my order?

Every item is made after you order, which takes 1-3 business days. The parcel then ships from the USA and spends 7-14 business days in transit to the US, Canada, Australia or New Zealand. When your parcel has a tracking number, we email it to you. Full details are on Shipping & Delivery.

When should I order for a trip?

Order at least 17 business days before you leave. That is our longest combined time: 3 business days to make plus 14 in transit. Lock the roster 2 business days before that order date so nobody is still changing sizes on the day you check out. Business days exclude weekends and public holidays, so count on a calendar rather than in your head.

Our trip is in 15 business days. Will it arrive?

We cannot promise it. Our times add up to anywhere from 8 to 17 business days, so an order placed 15 business days out may arrive in time, but it sits inside the range where it might not. Please do not order on the assumption that it will. If you want to talk through your dates, email us with your leave date and destination and we will help.

Where do you ship, and how much does it cost?

Shipping is free with no minimum to the US, Canada, Australia and New Zealand. We do not ship to any other country. For parcels to Canada, Australia or New Zealand, duties or import charges depend on the destination country. Transit times to those three countries are the same 7-14 business days as within the US, so the same planning rule applies to a crew flying out from Toronto, Sydney or Auckland.

My parcel seems late. What should I do?

First check the tracking link in our email or on Order Tracking. If it still looks stuck, email us with your order number and delivery address, and we will help.

Returns and refunds

Can I return a personalised Name & Number jersey?

Yes. Returns are accepted for any reason within 60 days of delivery, and personalised Name & Number items are included. Email us first and we send you a free return label. See Returns & Exchanges.

I picked Max and now I think Mid suits me better. Can I return it?

Yes. A change of mind is a valid reason, and we still pay the return postage. Send it back within 60 days of delivery with the free label, then order the Mid version separately if you want it. The refund for the Max jersey follows within 7 days of us receiving it.

How and when do I get my money back?

Refunds are made within 7 days of receiving your return, to your original payment method, or as store credit if you prefer. Store credit never expires. If you cancelled an order within the 24-hour window instead, that refund is made within 7 days. The Refund Policy has the full detail.

Something arrived damaged or with a print fault. What now?

Email us with your order number and clear photos of the problem. Because returns are open for 60 days from delivery, you can always send the item back with a free label. Photos you send for a claim are deleted 30 days after delivery.

Payments and your account

How can I pay?

You pay with the options shown at checkout, and all prices are in US dollars. Card details are handled by the payment provider and are never stored by Loud Mesh. See Payment Methods.

Is it cheaper per jersey if the whole crew orders together?

No. Pricing is the same per piece for everyone, whether you order one tank at $39.99 or a full roster of baseball jerseys at $49.99 each. What you see on the product page is what everyone pays.

Where can I see my order details?

Your order confirmation email lists every line in the order. If you have an account, My Account shows your orders too. Either way, the order number is what we need when you email us.

What do you do with my personal data?

We use your details to make, ship and support your order. The Privacy Policy explains what we keep, why, and how to ask for a copy or deletion. Please never send card numbers or passwords by email.

Still have a question?

Write to support@loudmesh.shop with your order number if you have one, or use Submit a Ticket to open an email with the right subject already filled in. For a list of every support page, visit the Help Center.