Submit a Ticket

Last updated: November 12, 2026

A support ticket at Loud Mesh is simply an email with the right subject line and the right details in it. Pick your topic below, click the link, and your email app opens a new message to support@loudmesh.shop with the subject and a short checklist already filled in. Fill in the blanks, attach photos if they help, and send. We reply within 24 hours on business days.

Before you open a ticket

Where it goes: support@loudmesh.shop, our only support channel.
Reply time: within 24 hours on business days.
Fastest fix: put your order number in the message and refer to items by their line on your order.
Change or cancel: only possible within 24 hours of placing the order, so send an “Order change” or “Cancel order” ticket straight away.
Never include: card numbers, security codes, bank details, passwords or one-time codes.

Choose your ticket

Each link below opens a pre-filled email. The subject line tells us the topic before we open the message, and the short checklist in the body reminds you what we need. You can delete any line that does not apply or add anything else that helps.

Ticket topics, what each covers and the link that opens it
Topic	Use it for	Open the ticket
Order change	Change name or number text, size, volume or address within 24 hours of ordering	Start this ticket
Cancel order	Cancel within 24 hours of ordering	Start this ticket
Where is my order	Status, tracking and parcels that seem late	Start this ticket
Return request	Start a 60-day return and get your free label	Start this ticket
Refund question	Refund timing, store credit, cancelled-order refunds	Start this ticket
Damage or print fault	Something arrived damaged or printed incorrectly	Start this ticket
Size or volume help	Choosing between sizes or between Low, Mid and Max	Start this ticket
Crew order planning	Timing, rosters and mixed volumes before you order	Start this ticket
Name and number question	Fields, characters, lettering and the front trip line	Start this ticket
Payment question	Checkout problems and payment options	Start this ticket
Privacy request	Your personal data	Start this ticket
Something else	Anything that does not fit above	Start this ticket

If a link does not open anything, your device may not have an email app set up. Copy support@loudmesh.shop into whichever email service you use and type the topic, for example “Order change”, as the subject line. It reaches exactly the same place.

If your question covers two topics, such as a size change and a question about delivery time, choose the more urgent one. A change request always comes first, because the 24-hour window closes on its own. Mention the second question lower down in the same email, and we will answer both in one reply. Photos can be attached to any ticket; they are most useful for damage or print-fault tickets and for showing how a shirt you own fits when you ask about sizes.

What each ticket needs

The pre-filled checklist covers the basics. Here is a little more on why each detail matters, so your first message holds everything and our first reply can solve it.

Order change and cancel order

Required: your order number, the exact line affected, and the new value written in full. You can change name and number text, size, volume or address, or cancel, within 24 hours of placing the order. We print exactly what is typed and nothing is sent to you for approval first, so the text you put in the ticket is the text we use. A cancelled order is refunded within 7 days. See Cancel or Change an Order.

Example: a best man realises one of nine baseball jerseys went in at Low instead of Mid. A single ticket saying “Jersey 6 of 9: change volume from Low to Mid, size and everything else unchanged” is all it takes, as long as it arrives within the 24 hours.

Where is my order

Required: your order number and the delivery country. Helpful: your leave date if the order is for a trip. Orders take 1-3 business days to make and 7-14 business days in transit. When your parcel has a tracking number, we email it to you, and Order Tracking shows the latest status. If your parcel seems late, send this ticket and we will help.

Return request

Required: your order number, the items you are returning and a reason in a few words. Any reason counts, including a change of mind, and you have 60 days from delivery. Personalised Name & Number items are included. We reply with a free return label. If you are returning only part of a crew order, describe each item by size, volume and name so we match it correctly. Full steps are on Returns & Exchanges.

Refund question

Required: your order number. Helpful: the date you sent your return. Refunds are made within 7 days of us receiving your return, to your original payment method or as store credit if you prefer; store credit never expires. See the Refund Policy.

Damage or print fault

Required: your order number, which item is affected and what is wrong. Please attach clear photos: one of the problem up close and one of the whole item. Photos you send for a damage or print-fault claim are deleted 30 days after delivery.

Size or volume help

Required: the product and your usual size. Helpful: the two sizes you are between and how you like a jersey to sit. We do not publish measurement numbers, so the Size Guide shows how to measure a shirt you already own. For volume, tell us how bold you want to look and we will describe the difference between Low, Mid and Max on that print.

Crew order planning

Required: your leave date and the number of people. Helpful: the trip type and the prints you like. We can talk you through the planning rule: order at least 17 business days before you leave and lock the roster 2 business days before that. There is no minimum and the price per piece is the same for one jersey or twenty.

Name and number question

Required: the product and what you want printed. Names go up to 12 characters, numbers run from 0 to 99, lettering is Block or Rounded, and the optional front trip line goes up to 16 characters and adds $4 only when filled. If you are unsure whether a nickname fits, type it into the field on the product page and watch the live preview.

Payment, privacy and everything else

For payment tickets, tell us what you saw at checkout, such as an error message. You pay with the options shown at checkout, in US dollars, and card details are handled by the payment provider, never stored by Loud Mesh. For privacy requests, write from the email address linked to your orders. The Payment Methods and Privacy Policy pages have more detail.

Tickets for crew orders

A crew order can hold a dozen jerseys, so a ticket about it works best when it follows a few habits.

One organiser, one thread

If the order was placed by the trip captain, the ticket should come from the trip captain, from the email address used at checkout. Crew members can send their requests to the organiser in the group chat, and the organiser bundles them into one ticket. That keeps every change on the same order in one place and means nobody receives an answer meant for someone else.

Refer to lines, not people

We see the order, not the group chat, so “Jordan’s jersey” means nothing to us unless Jordan’s name is printed on it. Describe each item the way it appears on the order: product, size, volume and, for Name & Number styles, the name and number. For example: “Balloon Pop tank, 5XL, Low” or “Checker Wave Name & Number, L, Max, name RIZZO, number 40”.

Put the leave date in every ticket

For anything that affects timing, tell us when the crew leaves and where to. Take an organiser who left it late, with the trip 15 business days away. Our times add up to between 8 and 17 business days, so we cannot promise arrival, but knowing the date lets us give a straight answer instead of a general one.

Parcels to Canada, Australia and New Zealand

If part of your crew lives abroad and you are sending them their own parcel, open a ticket quoting the order that ships to them and name the destination country. Transit is 7-14 business days, the same as within the US, and shipping is free. Duties or import charges depend on the destination country. We do not ship to any other country.

A filled-in example

Here is what a complete “Return request” ticket can look like once the blanks are filled in. Yours does not need to be this long, but this shows the level of detail that avoids a second email.

Subject: Return request

Order number: the number from your confirmation email. Items to return: one Confetti Static baseball jersey, size L, Max. Reason: I picked Max and now prefer Mid, so I will order the Mid version separately. Refund preference: store credit.

With that, we can send the free return label straight away, and the store credit follows within 7 days of the jersey reaching us.

What happens after you send

Your email arrives in our support inbox with the topic in the subject line.
We look up your order using the order number, or the email address you wrote from if there is no number.
We reply within 24 hours on business days. The reply either resolves the issue or asks for the one thing still missing.
For changes, we confirm what was changed so you can forward it to the group chat.
For returns, we send the free return label and the refund follows within 7 days of the return reaching us.

Please send one ticket per issue and reply in the same thread for follow-ups. Sending the same question several times does not speed things up and can split the conversation in two. A ticket sent on a weekend or public holiday is answered on the next business day.

Timing that matters

Key time limits to keep in mind when you open a ticket
What	Time limit	Ticket to use
Change name and number text, size, volume or address	Within 24 hours of placing the order	Order change
Cancel an order	Within 24 hours of placing the order; refund within 7 days	Cancel order
Return any item for any reason	60 days from delivery	Return request
Refund after a return	Within 7 days of us receiving it	Refund question
Our reply to any ticket	Within 24 hours on business days	Any
Photos sent for a claim	Deleted 30 days after delivery	Damage or print fault

Keep your details safe

Never put card numbers, security codes, bank details, passwords or one-time codes in a ticket. We will never ask for them, by email or any other way. Payments happen only at checkout, where card details go to the payment provider. If a message claiming to be from Loud Mesh asks for any of this, do not answer it and forward it to support@loudmesh.shop.

When you attach photos of a parcel, crop out personal details such as a home address unless we ask for them to identify the parcel. Only include the personal information we need for your ticket.