Returns & Exchanges Policy

Last updated: November 12, 2026

Group orders are messy in the best way. Someone guesses their size, someone picks Max and then has second thoughts, someone realises the bucket hat was never their thing. This page is the step-by-step process for sending a Loud Mesh item back: what you can return, how to ask for a return label, how to pack it and what happens when it reaches us. The short version is generous on purpose: 60 days from delivery, any reason, and the return label is on us. How and when the money comes back is a separate topic, covered in our Refund Policy.

Returns at a glance

• Window: 60 days from the day your order was delivered.
• Reason: any reason at all, including a change of mind about size or volume.
• Personalised items: Name & Number jerseys can be returned too.
• Return postage: paid by Loud Mesh. We send you a free return label, change of mind included.
• How to start: email support@loudmesh.shop with your order number. We reply within 24 hours on business days.
• After it arrives: your refund is issued within 7 days of the return reaching us.

1. Sixty days, counted from delivery

Your 60 days start on the day the parcel was delivered, not the day you ordered and not the day of the trip. That matters for Loud Mesh orders, because most crews order weeks before they leave. A bach trip jersey delivered on the first of the month can still be returned well after the weekend is over, as long as you contact us within 60 days of that delivery day.

You only need to ask for the return inside the 60 days. Send us the email and we take it from there. If you are the organiser and the parcel went to you, the 60 days run from your delivery date for every item in it, whoever ends up wearing them.

2. What can come back

Everything Loud Mesh sells can be returned within 60 days of delivery, for any reason:

• Baseball jerseys, crew-neck jerseys, the V-neck jersey, tank jerseys and long sleeve jerseys, in any volume and any size from S to 5XL.
• The golf polo, the camp collar party shirt and the swim trunks.
• The one-size bucket hat.
• The Spot-Your-Crew Flag.
• Name & Number jerseys, even though they carry a name, a number and possibly a trip line that only your crew uses.

That last point surprises people, so to be clear: a personalised jersey is not a final sale here. If the name was typed wrong, if the number no longer makes sense, or if you simply decide the jersey is not for you, it can come back within the same 60 days with the same free label.

Reasons people send things back

You do not have to give a reason, but telling us helps us point you to the right next step. The common ones are:

• The size is not right.
• The volume felt different in person: Max was louder than expected, or Low was quieter.
• Someone dropped out of the trip and their jersey is spare.
• A typo on a Name & Number jersey.
• The item arrived damaged, with a print fault, or is not what was ordered.

3. How to start a return, step by step

1. Email us. Write to support@loudmesh.shop or submit a ticket. Put “Return” and your order number in the subject line.
2. List the items. For each item, give the product name, size and volume, and for Name & Number jerseys the name on the back. In a 12-jersey order this saves a lot of back and forth.
3. Tell us what you would like. A refund to your original payment method, store credit, or help ordering a different size or volume.
4. Add photos if something is wrong with the item. For damage, a print fault or a wrong item, attach clear photos of the problem and of the shipping label.
5. Get your label. We reply within 24 hours on business days with your return instructions and a free return label.
6. Pack and send. Follow the packing notes in section 5, attach the label and drop the parcel off as the label instructions say.

Please wait for our reply before you send anything. A parcel that arrives without a return request attached to it is hard to match to an order, and that slows everything down for you.

4. Who pays for return postage

We do. Every return gets a free return label from Loud Mesh, and that includes a change of mind. You do not need to prove anything was wrong. You do not need to buy postage and claim it back later. You do not pay a restocking fee.

Return postage by reason

Why it is coming back	Return label	Photos needed	Within
Wrong size for you	Free, from Loud Mesh	No	60 days from delivery
Changed your mind about the volume	Free, from Loud Mesh	No	60 days from delivery
Someone dropped out of the trip	Free, from Loud Mesh	No	60 days from delivery
Name & Number jersey you no longer want	Free, from Loud Mesh	No	60 days from delivery
Damaged, print fault or wrong item	Free, from Loud Mesh	Yes, of the item and label	60 days from delivery

5. Packing your return

A return label covers the trip back, but it helps if the parcel travels well. A few habits make the return quick to match and check:

• Fold each item flat and put them in a bag or envelope that closes securely. The original packaging is handy but not required.
• Add a slip of paper with your order number. If you are returning items from more than one order, use one slip per order.
• Remove anything that is not ours. Lanyards, wristbands and the odd festival map find their way into returns more often than you would think.
• Keep the receipt or drop-off record until your return is complete.
• Send it soon after you get the label. If something gets in the way, tell us and we will work it out with you.

Please only use the label we send for the items listed in your return request. If more of the crew decide to send things back later, email us again and we will add them or send another label.

6. Exchanging a size or a volume

Every Loud Mesh item is made after it is ordered, so there is no shelf of finished jerseys to swap from. The way to get a different size or volume is to return the item with the free label and order the one you want. Here is how that plays out.

Max felt too loud

Say you picked the Max volume, the parcel arrived, and in the mirror you decided Mid is more you. That is a change of mind, and it is covered. Email us for a return label, send the Max jersey back, and place a new order for the Mid version. Look at the Mid photo on the product page first: each volume has its own photo, so you can compare before you order again.

Between two sizes

Picture a golf foursome where one player could not decide between L and XL, ordered L, and found it snug across the shoulders. Return the L with the free label and order the XL. Before you do, our Size Guide walks you through measuring a shirt you already like, so the second order lands right.

Making sure the new one arrives in time

A new order goes through the normal 1-3 business days of production and 7-14 business days of transit described on our Shipping & Delivery page. If the trip is close, place the new order as soon as you know you need it rather than waiting for the return to arrive. If you would rather wait, or want us to look at the timing with you, email us and we will help.

7. When an item arrives damaged, misprinted or wrong

This one is on us. If an item arrives damaged, has a print fault, comes in a different volume or size from the one on your order, or is not the item you ordered, email us within the 60-day window with:

• your order number;
• clear photos of the whole item and a close-up of the problem;
• a photo of the shipping label.

We reply within 24 hours on business days and tell you what happens next, including the free return label if we need the item back. Photos you send for a damage or print claim are deleted 30 days after delivery, so please keep your own copies too.

A note on Name & Number text

We print exactly what is typed in the name, number and trip line fields, and we do not send a proof before production. If the jersey matches what was typed, it is printed correctly, even if what was typed was a typo. It can still be returned within 60 days, like everything else; the jersey you order to replace it is a new order with the text corrected. If the text on the jersey does not match what was typed on your order, that is our error and is handled as a print fault. If you spot a typo within 24 hours of ordering, you can still fix it before printing on our Cancel or Change an Order page.

8. What happens after your return reaches us

1. The parcel arrives and we match it to your return request using the order number.
2. We check the items against the list in your request.
3. Your refund, to your original payment method or as store credit if you prefer, is issued within 7 days of the return reaching us.
4. We email you to confirm what was refunded.

The details of the money side, including what store credit is and how long it lasts, live on our Refund Policy page. Keeping the two pages separate means this one can stay about the process and that one about the amounts.

9. Returns for crews and gift orders

Returning part of a group order

A family reunion order might have fourteen jerseys that fit and one that does not. You can return just the one. List it in your email and leave everything else out. The rest of the crew keeps theirs, and nothing about their items changes.

Collecting returns as the organiser

Because group orders ship to one address, the easiest way to handle several returns is for the organiser to gather them and send one request with every item listed. If crew members would rather send their own, that is fine too: ask each person to include the order number and the name on the back or the size, so we can match the item.

Returning one piece of a matching set

Some people build their own matching set for a lake weekend: a Palm Fader tank at Mid and Palm Fader swim trunks at Low, worn together. If the tank works and the trunks do not, return only the trunks. Each item is its own line on the order, so you can keep one and send the other back. The same goes for a bucket hat or a flag that came in the same parcel as the jerseys.

Gifts

If you received a Loud Mesh item as a gift, you can still return it within 60 days of delivery. Email us with the order number if you have it, or the name of the person who ordered. Any refund goes the way the Refund Policy describes for the person who paid.

10. Orders that have not shipped yet

If your order was placed less than 24 hours ago, you may not need a return at all. Within that window you can cancel, or change name and number text, size, volume or address, before anything is printed. See Cancel or Change an Order for how to do it.

11. Questions about a return

Email support@loudmesh.shop with your order number and we reply within 24 hours on business days. Our FAQs and Help Center cover the most common questions from organisers, and the Shipping & Delivery page has the timing for any new order.