Shipping & Delivery
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Your crew has a date. The lake house is booked, the festival wristbands are on order, the tee time is set. This page tells you exactly how a Loud Mesh order gets from our checkout to your door, how long it takes, what it costs (nothing) and how to plan so every jersey arrives before the trip, not the Tuesday after. It applies to every order placed on loudmesh.shop. If something here does not answer your question, email support@loudmesh.shop and we reply within 24 hours on business days.
Shipping at a glance
- Made after you order: every jersey, polo, shirt, pair of trunks, bucket hat and flag is printed for you, so production takes 1-3 business days before the parcel leaves.
- Transit: 7-14 business days to the US, Canada, Australia and New Zealand.
- Cost: free shipping, no minimum, to all four countries. We do not ship anywhere else.
- Ships from: the USA.
- Tracking: when your parcel has a tracking number, we email it to you.
- The planning rule: order at least 17 business days before you leave, and lock the roster 2 business days before you order.
1. Why your jerseys take a few days before they ship
Loud Mesh does not keep piles of finished jerseys on a shelf. Each print comes in three printed volumes (Low, Mid and Max), every adult garment comes in eight sizes from S to 5XL, and the Name & Number jerseys carry whatever your crew types in. That is far too many combinations to stock, so we print each item after the order is placed. That is why a nine-person bach trip order can include one Max, two Lows, six Mids and four different sizes without anyone waiting on a restock.
Production takes 1-3 business days from the moment your order is placed. Business days are Monday to Friday, not counting public holidays. An order placed on a Saturday night starts its count on Monday. If your cart holds several items, they are made as one order, so a bucket hat does not leave ahead of the jerseys it belongs with.
Because printing starts quickly, the window to change anything is short. You have 24 hours after ordering to change name and number text, a size, a volume or the address, or to cancel. The details are on our Cancel or Change an Order page.
2. Delivery times and cost by country
Once the parcel is on its way, transit takes 7-14 business days. Add production time and you get the total window below. These are estimates, not promised delivery dates, which is exactly why the planning rule in section 3 uses the longest numbers.
| Destination | Shipping cost | Production | Transit | Total estimate |
|---|---|---|---|---|
| United States | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| Canada | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| Australia | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| New Zealand | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
Free means free. There is no order minimum, no code to type and no shipping line that appears at the last step. A single bucket hat ships free, and so does a 20-jersey family reunion order. Prices are in US dollars, and the total you see at checkout is the total for the items in your cart.
3. Planning the order around your trip date
Most Loud Mesh orders have a hard deadline: the day the crew meets at the airport, the cabin, the first tee or the campsite gate. Here is how to work backwards from that day.
The 17 business day rule
Take the longest production time (3 business days) and add the longest transit time (14 business days). That is 17 business days. Place the order at least 17 business days before you leave and the estimate covers you even when both steps run long. Count business days only, so skip weekends and public holidays when you count back on a calendar.
Lock the roster 2 business days earlier
The roster is the list the organiser builds in the group chat: name, number, size and volume for every person. Give the crew a roster deadline 2 business days before your order date. That leaves you time to chase the one person who has not replied, double-check spelling on the backs and decide who is turning it up to Max. In practice that means the group chat should close the roster about 19 business days before departure.
Not sure about sizes? Order one first
If the crew is unsure how a cut fits, order one jersey early, try it on, and then place the full order. It adds a delivery cycle, so start well ahead. Our Size Guide explains how to measure a garment you already own so most people can choose without a sample.
When the trip is only 15 business days away
Say you are the organiser who left it late and the trip is 15 business days out. Many orders do arrive inside that window, because the lower end of the estimate is 8 business days. But 15 is shorter than the 17 business days our planning rule asks for, so we cannot promise arrival before you leave. If you go ahead, order today rather than tomorrow, keep the roster simple and send the address of the place everyone will be before the trip, not the rental. If you would like us to look at your dates with you before you order, email us and we will help.
4. Where we deliver and the address to use
We ship to addresses in the United States, Canada, Australia and New Zealand. Checkout only offers shipping to those four countries. If your crew lives elsewhere, we are not able to send the order there at this time.
Orders ship from the USA. Every order goes to one shipping address, so a group order arrives as one delivery for the organiser to hand out. Please think about where that should be:
- Use a home or work address you control. A parcel that lands at a short-term rental after you have checked out is hard to recover.
- Add the unit, suite or apartment number. Missing unit numbers are a common reason a parcel goes back to the sender.
- Write the name the address knows. If you ship to a friend’s place, use their name on the parcel so the building recognises it.
Check the address on the order confirmation email as soon as it arrives. If it is wrong, email us within 24 hours and we will correct it before the parcel is made and sent.
5. Sending a parcel to Canada, Australia or New Zealand
A common order looks like this: the crew is mostly in the US, but one friend lives in Canada, Australia or New Zealand and needs a jersey before the wedding weekend. The simplest route is a separate order for that friend, shipped directly to them. Shipping to all three countries is free, with no minimum, and transit is 7-14 business days just like the US.
Parcels that cross a border can be subject to import duties, taxes or customs fees. Whether these apply, and how much they are, depends on the destination country. Loud Mesh does not set these charges and cannot tell you the exact amount ahead of time. If you are unsure, check with the customs authority in the destination country before you order, or email us and we will help with whatever information we can give about your parcel.
6. Following your parcel
After you place your order, you receive an order confirmation email. Keep it: it holds your order number, the address and every item with its size and volume.
When your parcel has a tracking number, we email it to you. A new tracking number can take a little while to show movement after it is first created, so do not worry if the first look is empty. You can also check the status of your order on our Order Tracking page with your order number and the email used at checkout, or in My Account if you created one.
No email? Check your spam and promotions folders first, then search for loudmesh.shop. If it still is not there, write to us with your order number.
7. Late, missing or damaged parcels
If your parcel seems late
Estimates are estimates. If the total window in the table has passed and the parcel still has not arrived, or tracking has stopped moving for a while, email support@loudmesh.shop with your order number and the delivery address. We will look into it and help you sort out what happens next.
If tracking says delivered but you cannot find it
Check around the door, with neighbours, with the building front desk or mailroom, and with anyone else at the address. Parcels for a group order are sometimes signed for by a housemate who has no idea what Loud Mesh is. Still missing? Email us with the order number and we will help.
If something arrives damaged or misprinted
Open the parcel as soon as it arrives, even if the trip is weeks away. If an item is damaged, printed in the wrong volume, the wrong size, or with a print fault, take clear photos of the item, the problem and the shipping label, and email them to us. Our Returns & Exchanges Policy explains how returns work, and every item can be returned within 60 days of delivery, for any reason. Photos you send us for a damage or print claim are deleted 30 days after delivery.
8. What arrives in the box
Everything in one order travels to one address. Here is what to expect for the items that are a little different:
- Spot-Your-Crew Flag: the flag is printed at Max only and arrives without a pole. Take that into account if you plan to fly it at a festival weekend campsite on day one.
- Bucket hat: one size, so it has no size option on the order.
- Name & Number jerseys: printed exactly as typed in the name, number and trip line fields. We do not send a proof before production, so check the spelling before you place the order.
Picture a festival crew of six: two jerseys at Max for the beacons, four at Mid, and one flag. All seven items are made as one order and shipped to the organiser, who hands them out at the pre-trip meetup. That is the delivery shape this page is built around.
9. Shipping questions from organisers
Can I split one order across two addresses?
No. Each order has one shipping address. If part of the crew needs jerseys at a different address, place a second order for them. Shipping is free on both.
Does a bigger order take longer?
Production is quoted as 1-3 business days for the order. Your order arrives as one delivery to one address, whether you buy one jersey or twenty.
Can I change the address after the parcel has left?
Address changes are part of the 24 hour change window. After that, email us straight away and we will help as far as we can, but we cannot promise a parcel can be redirected once it is in transit.
What if the trip date moves?
Good news: nothing about the jerseys depends on the date. They will be ready for the new date too. If the trip is cancelled altogether, unworn items can still be returned within 60 days of delivery under our returns policy, with a free return label.
10. Get help with a delivery
Email support@loudmesh.shop with your order number and a short note about what you need. We reply within 24 hours on business days. You can also submit a ticket, read our FAQs or browse the Help Center. For money questions, see the Refund Policy.
Loud Mesh, 20233 Bitter Root Drive, Porter, TX 77365, US. This address is our business address. Please do not send returns to it unless we ask you to; the free return label tells you where a return goes.