Order Tracking
Last updated:
Check where your crew’s jerseys are. Enter your order number and the billing email you used at checkout, then press the button to see the current status of your order.
Your order number is in the order confirmation email we sent right after checkout, and in the subject line of every email about that order. The billing email is the address you typed at checkout, which is not always the address the parcel is going to. If you ordered as a guest and cannot find the confirmation, search your inbox and spam folder for loudmesh.shop, or email support@loudmesh.shop and we will find it for you.
What happens between checkout and your door
Every Loud Mesh jersey, polo, shirt, pair of trunks, bucket hat and Spot-Your-Crew Flag is made after you order. That means there is a short making stage before anything ships, and the status you see above reflects that.
- Order placed. You receive the confirmation email. For the next 24 hours you can still change name and number text, sizes, volumes or the address, or cancel. See Cancel or Change an Order.
- Making. Processing takes 1-3 business days. Each piece is printed at the volume you chose, Low, Mid or Max, and Name & Number jerseys are printed exactly as typed.
- On its way. Your parcel ships from the USA. Transit takes 7-14 business days to the US, Canada, Australia and New Zealand, and shipping is free.
- Delivered. Try everything on. If something is not right, you have 60 days from delivery to return it, with a free return label.
Business days are Monday to Friday, not counting public holidays. A Friday night order starts processing on the next business day, so count your days from there.
What your order status means
The form at the top of this page shows the status of your order in our store. Here is what each one means and what, if anything, you need to do.
| Status | What it means | What you do |
|---|---|---|
| Pending payment | The order was created but the payment has not been completed. | Finish payment using the options shown at checkout, or place the order again. Nothing is made until payment goes through. |
| Failed | The payment was declined or did not complete. | Try again, or try another of the payment options shown at checkout. See Payment Methods. |
| On hold | The order is waiting for a payment to be confirmed or for a question to be answered. | Check your email. If we need something from you, we will have written to you. |
| Processing | Payment received and your order is being made. This stage takes 1-3 business days. | Nothing, unless you need a change within 24 hours of ordering. |
| Completed | Your order has been made and handed over for delivery. | Watch your inbox. When your parcel has a tracking number, we email it to you. |
| Cancelled | The order was cancelled, by you within the 24-hour window or by us. | A refund for a cancelled order is issued within 7 days. |
| Refunded | Money has been returned to your original payment method or as store credit. | Allow your bank or card provider time to show it. See our Refund Policy. |
Following the parcel once it ships
When your parcel has a tracking number, we email it to you, usually with a link to the delivery service’s tracking page. That page shows the parcel’s journey in its own words. These are the updates you are most likely to see:
| Update | What it usually means | What you do |
|---|---|---|
| Label created | The shipping label exists but the parcel has not been scanned yet. It can stay like this for a short while. | Wait. This is normal right after the order leaves production. |
| In transit | The parcel is moving through the delivery network. | Nothing. Updates can pause for a few days between scans. |
| Out for delivery | The parcel is on the local delivery route today. | Make sure someone can receive it, or that a safe place is available. |
| Delivered | The parcel has been delivered to the address on the order. | If you cannot find it, check with neighbours and the building’s mail area, then email us. |
| Delivery exception | Something interrupted delivery, such as an address problem or nobody available. | Read the note on the tracking page and email us with your order number so we can help. |
Not every parcel has the same updates, and parcels to Canada, Australia and New Zealand may change hands to a local delivery service after they arrive in the country. If that happens, the tracking page usually shows a new stage or a new reference.
Group orders: one parcel or a few
A Loud Mesh group order is one cart with one shipping address. Everything in it goes to that address, so the trip captain receives the whole crew’s jerseys and hands them out. Because each item is made individually, a larger order may arrive in more than one parcel. If you receive part of an order, check your email for another tracking number before you worry. When some items have arrived and others have not, the order number is still the one to quote.
A quick roster check when the box arrives saves a lot of messages later. Lay the jerseys out, match each one to the roster you sent (name, number, size, volume), and tell us straight away if anything looks wrong. Say a best man ordered nine Confetti Static baseball jerseys: the groom at Max, two friends at Low and the rest at Mid. If he opens the box and there are eight Mid where there should be six, that is a message for us, not for the group chat.
If the form cannot find your order
The form needs an exact match, so most “order not found” messages come down to one of these:
- Extra characters in the order number. Type the number only, without the hash sign or any spaces copied from the email.
- A different email. Use the billing email from checkout. If a friend paid for the crew order, it is their email, not yours.
- A typo in the email. If the confirmation email never arrived, the address may have been mistyped at checkout. Email us from the address you meant to use and give us your name and shipping address, and we will look up the order.
- The order did not go through. If payment failed, there may be no confirmed order. Check your payment account, then email us if money has left it.
With an account, you can skip the form entirely: log in to My Account and every order you placed is listed with its status.
Spotted a problem while checking?
Checking the status is a good moment to reread your order. If you notice a misspelled name, the wrong size or the wrong volume, the time on the clock matters. Within 24 hours of placing the order, email us and we change it before it is made: a maid of honour who typed PRIYAH instead of PRIYA and noticed three hours later has plenty of time. After 24 hours the order is already being made exactly as typed, because we do not send a proof. It can still be returned within 60 days of delivery, Name & Number jerseys included.
The same applies to the shipping address. If the address is wrong and you are past the 24-hour window, email us as soon as you notice, with the order number and the correct address, and we will tell you what we can still do.
When several people ordered separately
Some crews skip the single cart and let each person order their own jersey. That works too, but each order has its own number, its own confirmation email and its own tracking, and each goes to the address that person entered. If you are the trip captain, ask everyone to forward their confirmation email to you so you can check each one here with that person’s order number and billing email.
If your parcel seems late
Start by adding it up: the order date, plus 1-3 business days of processing, plus 7-14 business days of transit. If you are still inside that window, the parcel is most likely on its way. If you are past it, or the tracking page has not moved for a long time, email us and we will help. We look into it with the delivery service and work out the next step with you.
When you email, include:
- your order number;
- the shipping address on the order;
- the tracking number, if you have one, and the last update it shows;
- your trip or event date, if the jerseys are needed for one.
If it says delivered but you do not have it
Check around the delivery point, with neighbours, with anyone else at the address and in any parcel locker or mail room. If the parcel went to a holiday rental or a friend’s place, ask whoever was there that day. If it still has not turned up, email support@loudmesh.shop with the order number and we will help you sort it out.
If something arrives damaged or misprinted
Take a clear photo of the item and the problem, and of the packaging if it is damaged, and email it to us with your order number. Photos sent for a damage or print-fault claim are deleted 30 days after delivery, so send them soon after the parcel arrives. For a wrong size or a volume you no longer like, you do not need photos: everything can be returned within 60 days of delivery, for any reason, with a free return label. See the Returns & Exchanges Policy.
Planning around a trip date
The jerseys are for a weekend that has a date on it, so tracking is really about one question: will they be there before you leave? The planning rule is simple. Order at least 17 business days before you leave, which covers the longest processing and transit times, and lock the roster with your crew 2 business days before that. If your crew is unsure about sizes, order one sample first and wait for it.
An organiser who leaves it late, with a trip 15 business days away, is ordering inside the longest possible time. Many parcels arrive sooner, but we cannot promise a date. If you are in that position, email us before ordering and we will tell you honestly what to expect. Shipping details by country are on Shipping & Delivery.
If you ordered a sample first to settle sizes, track it with this page like any other order. Once it arrives, have the people who are between two sizes try it on, update the roster, and then place the full crew order. A festival crew of six, say two at Max as the beacons and four at Mid plus one Spot-Your-Crew Flag, can order the sample in one cart and the rest in another; each cart gets its own order number to check here.
Sending to someone else
If you shipped a jersey to a friend, for example one parcel to a friend in Canada, Australia or New Zealand, the tracking email still comes to you, because you placed the order. Forward it to them. Any import duties or charges on a parcel to Canada, Australia or New Zealand depend on the destination country.
Need a hand?
Email support@loudmesh.shop with your order number. Support is by email only, and we reply within 24 hours on business days. You can also open a request on Submit a Ticket, browse the Help Center, or log in to My Account to see all your orders in one place.