Privacy Policy
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This Privacy Policy explains what personal information Loud Mesh collects when you visit loudmesh.shop or order jerseys for yourself or your crew, why we need it, who else sees it, how long we keep it and what you can ask us to do with it. Loud Mesh is run from 20233 Bitter Root Drive, Porter, TX 77365, United States. If anything here is unclear, email support@loudmesh.shop and we reply within 24 hours on business days.
We wrote this page for the person who actually places the order: usually the trip captain who has a roster of names, numbers, sizes and volumes sitting in the group chat. A group order means you are often sharing details about other people, so we explain that part plainly too.
Your data at a glance
- We collect what WooCommerce needs to take an order and deliver it, and what the payment provider needs to take payment. Nothing more.
- No analytics tools, advertising trackers or marketing pixels are installed on the site.
- We do not run a newsletter and we do not send marketing emails.
- Card details go straight to the payment provider. Loud Mesh never sees or stores your full card number.
- Photos you send us for a damage or print-fault claim are deleted 30 days after delivery.
- We do not sell or rent personal information, ever.
- You can ask us to show, correct or delete your information by emailing support@loudmesh.shop.
1. What we collect and where it comes from
1.1 Details you type at checkout
To place an order you give us your name, email address, billing address and shipping address. If the checkout form asks for a telephone contact, that is used only for the delivery of your parcel. Every order is one cart with one shipping address, so if you are buying for a squad, the address you enter is where all the jerseys go.
1.2 Personalisation on Name & Number jerseys
Our three Name & Number jerseys have built-in fields: a name or nickname for the back (up to 12 characters), a number from 0 to 99, a lettering style (Block or Rounded) and an optional front trip line of up to 16 characters. Whatever you type is saved with your order because we print exactly what is typed. A nickname, a first name or a trip line such as a date and a lake name can identify a person, so we treat these fields as personal information and protect them like the rest of your order.
1.3 Roster details about other people
When you order for a bach trip or a family reunion, you may be entering other people’s names and nicknames, and the size and volume they picked. Please only enter names that the person is happy to have printed, and tell your crew that their name goes through our order system. We use these details only to make and ship that order.
1.4 Messages you send us
If you email support, we keep your email address, the message and anything attached, such as your order number or photos of a damaged parcel. We use it to answer you and fix the problem.
1.5 An account, if you make one
You can check out without an account. If you create one on My Account, we store your login email, a securely hashed password, your saved addresses and your order history so you can find past orders and reorder for next year’s trip.
1.6 Technical information
Like any website, our server receives basic technical details when a page loads: your IP address, browser type, the page requested and the time. Our hosting provider keeps these in standard server logs for security and to keep the site running. We do not use them to build a profile of you.
2. Why we use it
Every piece of information has a job. This table shows each one.
| Information | What it is used for | Who handles it |
|---|---|---|
| Name, email, billing address | Taking the order, sending the order confirmation and order updates, refunds | Loud Mesh in WooCommerce; the payment provider |
| Shipping address | Making the shipping label and delivering your parcel to the US, Canada, Australia or New Zealand | Loud Mesh; the production partner who prints and ships the order; the delivery service |
| Name, number, lettering, trip line | Printing your Name & Number jersey exactly as typed | Loud Mesh; the production partner |
| Size and volume choices | Making each jersey in the right size and at Low, Mid or Max | Loud Mesh; the production partner |
| Payment details | Taking payment in USD | The payment provider only |
| Support emails and photos | Answering questions, damage and print-fault claims, returns | Loud Mesh |
| Server logs | Security, preventing abuse, keeping the site online | Our hosting provider |
We also keep order records to meet our legal and accounting obligations, and we may use order details to spot and stop fraudulent orders. We do not use your information for advertising, and because there is no newsletter, you will not receive promotional emails from us. The only emails you get are about an order you placed or a message you sent.
If you are in a place that asks businesses to name a legal basis for using personal information, ours are: performing the contract with you (making and delivering your order, handling returns), legal obligations (keeping order and accounting records) and our legitimate interest in keeping the store secure and free of fraud.
3. Who else sees your information
We share personal information only with the services that are needed to run a print-on-demand store, and only the parts they need:
- The payment provider shown at checkout receives your payment details and billing information to take the payment. It tells us whether the payment went through, and may share limited details such as the card type and the last digits, never the full number. See Payment Methods.
- Our production partner receives what is needed to print and pack your order: the product, size, volume, any name and number text, and the shipping address.
- The delivery service that carries your parcel receives your name and shipping address, and sometimes a telephone contact if you gave one.
- Our website hosting and email providers store the site, its database and our support mailbox.
These services may use the information only to provide their service to us. We may also disclose information when the law requires it, to protect the rights or safety of our customers or Loud Mesh, or if the store is ever transferred to a new owner, in which case this policy continues to apply to your information. We do not sell personal information, rent it, or share it for targeted advertising.
4. Cookies on loudmesh.shop
The site uses only the cookies WooCommerce and WordPress need to work. They keep the items in your cart while you build the crew order, remember that you are logged in if you have an account, and protect the checkout. The payment provider may set its own cookies on the payment step to process the payment and prevent fraud.
There are no analytics cookies, no advertising cookies and no tracking pixels. If we ever add a tool like that, we will update this page first and ask for your consent where the law requires it.
You can block or delete cookies in your browser settings. If you block the essential ones, the cart will forget your jerseys and checkout will not work.
5. How long we keep things
| Information | How long |
|---|---|
| Photos sent for a damage or print-fault claim | Deleted 30 days after delivery of the order |
| Order records, including names and numbers printed | As long as accounting and legal rules require us to keep order records |
| Support emails | As long as they are useful to resolve your request and any follow-up such as a return |
| Account details | Until you ask us to close the account, apart from order records we must keep |
| Server logs | For the period our hosting provider keeps standard security logs |
When information is no longer needed, we delete it or remove the parts that identify you. If you want a printed name removed from your order history sooner, ask us and we will remove what we are allowed to remove.
6. Keeping it safe
Every page of loudmesh.shop loads over an encrypted HTTPS connection, including the cart and checkout. Card details are entered on the payment provider’s secure step and are never stored by Loud Mesh. Access to order information is limited to the people and services who need it to make and deliver your order. No system is perfectly secure, but we take reasonable steps to protect your information, and if a security problem affects your personal information we will tell you when the law requires it.
You can help too: use a unique password for your Loud Mesh account and do not post your order confirmation email, with your address on it, in a public group chat.
7. Your rights and how to use them
Depending on where you live, including several US states, Canada, Australia and New Zealand, you may have the right to:
- ask what personal information we hold about you and get a copy;
- correct information that is wrong, such as an old address saved in your account;
- ask us to delete your information, apart from records we must keep by law;
- object to or limit certain uses of it;
- withdraw any consent you gave;
- complain to the privacy regulator where you live.
To make a request, email support@loudmesh.shop from the address you used for your order or account, and tell us what you would like us to do. We may ask a question to confirm it is really you before we share or delete anything. We answer within the time the law where you live requires, and we never treat you differently for asking.
If a friend’s name was printed on a jersey in your crew order and they would like it removed from our records, they can email us directly too. Once a jersey has been printed, the print itself cannot be changed, but the stored record can be removed where the law allows.
8. Children
Loud Mesh sells adult sizes, S to 5XL, and the site is meant for adults placing orders. We do not knowingly collect personal information from children under 13, or under 16 where local law sets a higher age. A family reunion order may include a younger cousin’s nickname typed by an adult organiser; we use that only to print the order. If you believe a child has sent us personal information directly, email us and we will delete it.
9. If you are outside the United States
We ship to Canada, Australia and New Zealand as well as the US. Loud Mesh is based in Texas and our service providers may process information in the United States or in other countries. When your information is processed outside your country, we rely on service providers who are required to protect it, and we use the safeguards the law requires.
10. When this policy changes
If our practices change, for example if we ever add a new tool to the site, we will update this page and change the date at the top before the change takes effect. If a change affects how we use information you already gave us, we will tell you by email or with a clear notice on the site.
11. Questions and contact
For any privacy question or request, email support@loudmesh.shop. Support is by email only, and we reply within 24 hours on business days. Our postal address is Loud Mesh, 20233 Bitter Root Drive, Porter, TX 77365, US.
Related pages: Terms of Service, Payment Methods, Order Tracking and Contact Us.