Help Center

Last updated: November 12, 2026

Welcome to the Loud Mesh Help Center. Whether you are the trip captain holding a roster of fourteen people or someone buying one tank for a lake weekend, this is the place to start. Every support page on the site is linked from here, sorted by topic, with a short summary so you know which page holds your answer before you click. If you still need us, support@loudmesh.shop replies within 24 hours on business days.

Quick answers

These five questions come up more than any others. The short answers are below; each links to the full page.

• How long until it arrives? 1-3 business days to make, then 7-14 business days in transit to the US, Canada, Australia or New Zealand. Read Shipping & Delivery.
• When should a crew order? At least 17 business days before you leave, with the roster locked 2 business days before that. See the trip countdown further down this page.
• Can I fix a typo or a size? Yes, within 24 hours of placing the order. Name and number text, size, volume and address can all change. Read Cancel or Change an Order.
• Can I return a personalised jersey? Yes. Returns are open for 60 days from delivery for any reason, Name & Number items included, with a free return label. Read Returns & Exchanges.
• What do Low, Mid and Max mean? Three printed volumes of the same print: Low is dial 1–3, Mid is 4–7, Max is 8–10. Read the FAQs.

Planning a crew order

Most of our help requests are really planning questions: how early, how many, who is on which volume. A little structure in the group chat answers nearly all of them before they come up.

Build the roster first

Before anyone opens the shop, collect four things from every person: name, number, size and volume. Names and numbers only matter for Name & Number jerseys, but size and volume matter for everyone. Picture a best man ordering nine baseball jerseys for a bach trip: the groom at Max, two friends at Low, the rest at Mid, and one friend who still has not sent a size. With a roster, the missing size is obvious immediately instead of on checkout day.

Use the trip countdown

Our longest combined time is 3 business days to make plus 14 business days in transit. Count backwards from your leave date in business days, skipping weekends and public holidays.

Crew order countdown in business days before you leave

Business days before leaving	What to do	Why
Before 19	Pick the print, poll volumes, order one sample if sizes are uncertain	A sample answers sizing questions for the whole crew
19	Lock the roster: name, number, size and volume for every person	Gives you 2 business days to check and add everything to the cart
17	Place the order at the latest	Covers up to 3 days to make and 14 days in transit
Within 24 hours of ordering	Check every line; email any change	Text, size, volume and address can still be changed
After shipping	Watch for the tracking email	When your parcel has a tracking number, we email it

If you are already inside 17 business days, our times can still work out, but we cannot promise them. Email us with your leave date and destination and we will help you weigh it up.

Keep it to one checkout

There is no minimum and no separate group system. One cart holds the whole crew with one shipping address, and each jersey is added with its own size, volume and fields. The price per piece is the same whether you buy one or twenty.

Settling the volume question

The question that stalls most group chats is not price or timing. It is how loud to go. Because every print comes in three volumes, you do not need everyone to agree, only to choose for themselves. A few ways crews tend to handle it:

• Guest of honour first. On a bach trip or a milestone birthday, the person being celebrated picks their volume, usually Max, and everyone else picks around them.
• A pair of beacons. At a festival, two people at Max make the crew easy to find from a distance, while the rest sit at Mid. Add a Spot-Your-Crew Flag and you have a meeting point that moves with you.
• Generations by volume. At a family reunion, grandparents often go Low, parents Mid and cousins Max. Everyone is in the same print, and nobody feels dressed up by someone else.
• Wear-it-again test. Ask each person where they would wear the jersey after the trip. If the honest answer is nowhere, suggest one volume quieter.

Each volume has its own photo on the product page. Sharing those photos in the group chat is the fastest way to let people decide without a long thread of opinions.

Check before you pay

Nothing is sent for approval before printing, so the last look before checkout matters. Run down this list with your roster beside you:

1. The number of lines in the cart equals the number of people on the roster, plus any flag or hats.
2. Each line shows the right size, from S to 5XL, and the right volume.
3. Every name on a Name & Number jersey is spelled exactly as the person wants it, within 12 characters, and every number is between 0 and 99.
4. The lettering style, Block or Rounded, is the one the crew agreed on.
5. Any front trip line is within 16 characters and is filled only on the jerseys that should have it, since it adds $4 per jersey.
6. The shipping address is complete and is in the US, Canada, Australia or New Zealand.
7. Today is at least 17 business days before your leave date.

If you spot something after paying, you still have 24 hours to email us the change.

Support topics

Pick the topic closest to your question. Each card summarises the rules and points to the page with the full detail.

Orders

Every item is made after you order, so the first 24 hours are your window to cancel or change name and number text, size, volume or address. After that the order goes into production exactly as placed. A cancelled order is refunded within 7 days. To see where an order stands, use the order number from your confirmation email.

• Cancel or Change an Order
• Order Tracking
• Your cart

Shipping

Shipping is free with no minimum to the US, Canada, Australia and New Zealand, and we do not ship anywhere else. Orders ship from the USA and take 7-14 business days in transit after 1-3 business days to make. For parcels to Canada, Australia or New Zealand, duties or import charges depend on the destination country. If your parcel seems late, email us and we will help. Each order goes to one address, so if part of the crew lives in another country, place a separate order to them; shipping is still free.

• Shipping & Delivery
• Order Tracking

Returns

You have 60 days from delivery to return any item for any reason, and that includes personalised Name & Number jerseys. We pay return postage with a free return label, even when you simply changed your mind. Email us first so we can send the label and match the return to your order. If you are returning several jerseys from a crew order, list each one by its line on the order, such as its size, volume and name, so the refund matches exactly what came back.

• Returns & Exchanges

Refunds

Once we receive your return, the refund is made within 7 days, to your original payment method or as store credit if you prefer. Store credit never expires, which is handy if the crew is already talking about next year’s trip. Refunds for cancelled orders are also made within 7 days.

• Refund Policy

Payments

You pay with the options shown at checkout, and every price is in US dollars. Card details are handled by the payment provider and are never stored by Loud Mesh. We will never ask for card numbers or passwords by email.

• Payment Methods

Products and sizing

Adult apparel comes in S to 5XL, with 2XL–3XL adding $2 and 4XL–5XL adding $4. The bucket hat is one size, and the Spot-Your-Crew Flag has no size, is printed at Max only and has no pole. We do not publish measurement numbers; the size guide explains how to measure a shirt you own and choose between two sizes. Garment details such as care depend on the blank each product is printed on, so email us if you need them.

• Size Guide
• FAQs
• Shop all products

Name and number fields

The three Name & Number jerseys take a name of up to 12 characters, a number from 0 to 99, Block or Rounded lettering, and an optional front trip line of up to 16 characters that adds $4 only when filled. We print exactly what is typed and nothing is sent for approval first, so check the live preview carefully. A typo noticed within 24 hours can still be fixed.

• Name & Number jerseys
• Fixing a typo after checkout

Account and privacy

Your order confirmation email holds your order number and every line of your order. If you have an account, you can see orders there too. Our privacy policy explains what we keep and how to ask for a copy or deletion. Photos you send for a damage or print-fault claim are deleted 30 days after delivery.

• My Account
• Privacy Policy

Legal and site information

These pages set out the terms of buying from us and how we handle intellectual property. Our terms are governed by the law of the State of Texas, US. All prints are original Loud Mesh designs; if you believe something on the site uses your work, the copyright pages explain how to tell us.

• Terms of Service
• Intellectual Property Policy
• DMCA
• Sitemap

Browse by trip

If your question is really “what should we wear?”, start with the trip. Each category holds the prints and pieces that suit that kind of weekend, each in Low, Mid and Max apart from the flag, which is Max only.

• Bach Trip: for bachelor and bachelorette weekends, where the guest of honour usually goes Max.
• Festival Weekend: prints that help a crew find each other, plus the Spot-Your-Crew Flag.
• Lake & Beach: tanks, swim trunks and hats for docks, floats and beach houses.
• Golf Trip: the golf polo and jerseys for a foursome that wants to be seen on the course.
• Birthday & Reunion: prints that work across three generations at three volumes.
• Name & Number: jerseys with built-in name, number and lettering fields.

Common situations and where to go

Typical situations and the page that resolves them

Situation	Go to
A 40th birthday crew wants the number 40 on every jersey with different nicknames	Name & Number
A grandparent wants Low while the cousins want Max on the same tank	FAQs: the volume dial
One golfer cannot decide between L and XL	Size Guide
You spotted a wrong size two hours after checkout	Cancel or Change an Order
One parcel needs to reach a friend in New Zealand	Shipping & Delivery
The Max jersey arrived and you would rather have Mid	Returns & Exchanges
Your return was sent and you want to know when the money comes back	Refund Policy
Your tracking number has not moved for a while	Order Tracking, then email us

Still stuck? Contact us

Email is our only support channel, and we reply within 24 hours on business days. Put your order number in the subject line and describe what you need in a few lines. For crew orders, refer to items as they appear on your order, for example “jersey 5 of 12, Max, size XL”.

• Email us directly: support@loudmesh.shop
• Open a topic-sorted ticket: Submit a Ticket
• See all contact details: Contact Us
• Learn about the store: About Us

Loud Mesh, 20233 Bitter Root Drive, Porter, TX 77365, US. Please do not include card numbers, passwords or one-time codes in any email.