Contact Us
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You are planning a trip, a crew is waiting on you, and you have a question. This page tells you how to reach Loud Mesh, how fast we reply, and what to put in your first email so we can sort it out in one go instead of five. If you want the short version: write to support@loudmesh.shop and include your order number.
How to reach us
- Email: support@loudmesh.shop
- Channel: email only. There is no other support line.
- Reply time: within 24 hours on business days.
- Prefer a topic-sorted message? Use Submit a Ticket, which opens an email with the subject already filled in.
- Urgent order change? You have 24 hours after placing an order to change name and number text, size, volume or address, or to cancel. Put “Order change” in the subject line.
Why email, and what that means for you
Loud Mesh runs support by email because crew orders are full of detail. Nine jerseys, nine sizes, three volumes, a handful of nicknames and numbers: that is much easier to get right in writing than in a quick conversation. An email also leaves a record you can forward straight to the group chat, so the crew sees exactly what was agreed.
We read every message and reply within 24 hours on business days. A message sent on a weekend or public holiday is answered on the next business day. If your question is about the 24-hour change window, say so in the subject line, and send it as soon as you notice the problem rather than waiting to collect other questions first.
If several people in the crew have questions, it usually works best when the organiser collects them and sends one email. That way the answer reaches the person who holds the order, and nobody gets a different reply to the same question. Crew members who bought their own jersey separately can, of course, write to us about their own order directly.
You do not need an account to contact us. If you checked out as a guest, the email address you used at checkout and your order number are enough for us to find your order.
What to include, topic by topic
The fastest replies happen when the first email already holds everything we need. Here is what helps for each kind of question.
Changing a name, number, size, volume or address
Include your order number, the exact line you want changed and the new value written out in full. For a Name & Number jersey, type the name exactly as it should be printed, including capital letters. We print exactly what is typed, and nothing is sent to you for approval before printing, so the text in your email is what we will use.
Here is a real-life style example. A maid of honour types “PRIYAH” instead of “PRIYA” on one of the jerseys and notices three hours later. The quickest fix is a single email with the subject “Order change”, the order number, and one line: “Jersey 4 of 8, name on back: change PRIYAH to PRIYA, everything else stays the same.” Because it arrived well inside 24 hours, that change can go in before printing. The full rules are on Cancel or Change an Order.
Cancelling an order
Send your order number and the word “cancel” within 24 hours of placing the order. Tell us whether you want the whole order cancelled or only certain items. A cancelled order is refunded within 7 days.
Where your parcel is
Each item takes 1-3 business days to make, then 7-14 business days in transit to the US, Canada, Australia or New Zealand. When your parcel has a tracking number, we email it to you, and you can also check the status on Order Tracking. If your parcel seems late, email us with your order number and the delivery address, and we will help.
Returns and exchanges
Tell us your order number, which items you are sending back and why, in a few words. You have 60 days from delivery to return for any reason, including personalised Name & Number items and a simple change of mind. We pay return postage and send you a free return label. If you are really after a different size or volume, say which one and we will help you get it. See Returns & Exchanges for the steps.
Refund questions
Give us the order number and, if you have one, the date you sent the return. Refunds are made within 7 days of us receiving your return, to your original payment method or as store credit if you prefer. Store credit never expires. Timings and choices are explained on the Refund Policy.
Something arrived damaged or printed wrong
Include your order number, which item is affected and a clear photo of the problem, plus a photo of the label inside or the full garment so we can match it to the right line of your order. Photos you send for a damage or print-fault claim are deleted 30 days after delivery.
Sizes and choosing a volume
Tell us the product, the size you usually wear, and whether you are between two sizes. We do not publish measurements in numbers, so the Size Guide explains how to measure a garment you already own and compare. If a crew is unsure, ordering one sample jersey first is often the calmest way to decide. For volume, tell us how bold you want to look and we can describe the difference between Low, Mid and Max on that print.
Crew and group orders
Tell us the trip date, how many people are on the roster and which prints you are considering. There is no minimum and no separate group checkout: one cart, one shipping address, and each jersey added with its own size, volume and fields. If you are worried about timing, tell us your leave date and we can talk through the planning rule with you.
Payments
Tell us your order number and what you saw at checkout, such as an error message. You pay with the options shown at checkout, in US dollars. Card details are handled by the payment provider and are never stored by Loud Mesh. More detail is on Payment Methods.
Your data and privacy
Write from the email address linked to your order and tell us what you want: a copy of your data, a correction, or deletion. The Privacy Policy explains what we keep and why.
Find the right page before you write
Many questions already have a full answer on one of our pages. This table points each common topic to the right place. If the page does not answer your question, email us anyway.
| Your question | Best page to check | What to email if it is still unclear |
|---|---|---|
| Where is my order? | Order Tracking | Order number and delivery address |
| How long will shipping take, and where do you ship? | Shipping & Delivery | Your trip date and destination country |
| I want to change or cancel my order | Cancel or Change an Order | Order number, the line to change, the new value |
| How do I send something back? | Returns & Exchanges | Order number, items, reason |
| When will I get my money back? | Refund Policy | Order number and return date |
| Which size should I pick? | Size Guide | Product, usual size, which two sizes you are between |
| How do volumes, names and numbers work? | FAQs | Product name and what you want printed |
| Which payment options can I use? | Payment Methods | Order number and any error message |
| Everything else | Help Center | A short description and your order number if you have one |
Tips for a one-reply fix
- Use the order number in the subject line. It lets us open the right order straight away.
- One order per email. If you placed two orders for the same trip, mention both numbers, but keep the requests for each clearly separated.
- Number the lines. For a crew order, refer to items as they appear on your order, for example “jersey 3 of 9, Mid, size L”.
- Write names exactly. Capital letters, spaces and spelling count, because we print exactly what is typed.
- Add the trip date. If timing matters, tell us when the crew leaves. It helps us give you a realistic answer.
- Reply in the same thread. Answering our email keeps the history together and avoids repeating details.
What happens after you hit send
- Your message reaches our support inbox. Anything sent to support@loudmesh.shop, including emails opened from the Submit a Ticket page, arrives in the same place.
- We find your order. With an order number this is instant. Without one, we search by the email address you wrote from, so writing from the address you used at checkout saves a round of questions.
- We reply within 24 hours on business days. The reply either solves the issue or tells you exactly what we still need, such as a photo or the missing size.
- We confirm any change in writing. If you asked for a change inside the 24-hour window, our reply states what was changed so you can forward it to the crew.
- The thread stays open. If something else comes up for the same order, reply in the same thread and the full history is right there.
A sample first email from an organiser
Some organisers like a starting point. Here is the kind of message that gets a complete answer on the first reply. Change the details to fit your own crew.
Subject: Crew order question, trip leaves on a Friday about five weeks from now
Hi Loud Mesh, I am organising jerseys for a festival crew of six. We like one print for everyone: two of us at Max as the beacons, four at Mid, and one Spot-Your-Crew Flag. Everyone will be in sizes M to 2XL. Two questions: if I order this week, are we comfortably inside your planning time, and can I add one more jersey later if a seventh person joins? Thanks, Sam.
A message like that tells us the trip date, the roster size, the volumes, the sizes and the exact questions. Our answer can then cover the timing against the 17 business days planning rule, and explain that a late addition becomes a separate order with its own timing, made and shipped on its own.
Please never send these by email
For your safety, do not include card numbers, security codes, bank details, passwords or one-time codes in any message to us. We will never ask you for them. Card details are entered only at checkout and are handled by the payment provider. If you receive a message that claims to be from Loud Mesh and asks for any of this, do not reply to it, and forward it to support@loudmesh.shop so we know about it.
Photos are welcome when they show a damaged or misprinted item. Please crop out anything personal, such as a home address on a parcel label, unless we need it to identify the parcel.
Contacting us from Canada, Australia or New Zealand
Support works exactly the same wherever you are. Write to the same address, and we reply within 24 hours on business days. Delivery times to Canada, Australia and New Zealand are 7-14 business days after the 1-3 business days it takes to make your order, the same as for the US, and shipping is free. If you are sending one parcel to a friend in another country, put that country and the recipient’s full address in your message so we can check it against your order. Duties or import charges depend on the destination country. We do not ship to any other country.
Business details
Loud Mesh is an online store. These are our business details:
- Business name: Loud Mesh
- Address: 20233 Bitter Root Drive, Porter, TX 77365, US
- Email: support@loudmesh.shop
- Website: loudmesh.shop
Every order ships from the USA. For a return, start with an email so we can send you the free return label; please do not post items anywhere before you have it.
If you would like to know more about the store first, read About Us. Otherwise, open your email, put your order number in the subject line and tell us what the crew needs.